User Journeys
User journey research involved grouping personas in scenarios informed by their ethnographical categories. Using these scenarios, members of the Crossing Fonds team completed and shared user journeys outlining the needs, expectations, and frustrations of their personas and what potential interfaces and functionality may emerge in response. This workshop was attended by both the Interpretations and Research Access Committee.
| Ethnographical Categories | Personas |
|---|---|
| Art/media curation |     |
| Academic research |     |
| Instruct and educate |     |
| Community/Family history |     |
| Social activism |     |
| Archivist |   |
| Developer |  |
| Scenario Groupings | | | | | | | | |
User Journey Templates
User journey’s followed a detail template of probing questions in which the desired dynamics between personas and the archives (digital and physical forms) could be formulated and examined. Areas of focus included interpersonal relationships, navigation of data, persona goals, and mapped emotions.
Emotion Maps
